Preparing for Your Visit
At CHI St. Luke's Health–Springwoods Village Hospital, we strive to make your admissions process as seamless as possible. Information about your type of stay (inpatient or outpatient) will be determined by your physician. You will, however, need to register as a patient at CHI St. Luke's Health–Lakeside Hospital.
Admissions & Registration at Springwoods Village Hospital
Before you are admitted or begin outpatient services, we will contact you to gather information about you and your insurance coverage. We will discuss the estimated portion of your bill that will be your responsibility. If you have not been contacted within two days of your procedure, please call Patient Access Services at (346) 305-5050.
Some insurance companies require pre-certification or authorization 24 hours prior to services (even for an emergency admission). Special instructions are listed on your insurance card. You may be required to contact the company before you're admitted to the hospital and before you register for any other hospital services.
Check your card. If pre-certification is required, you or a family member should call the insurance company without delay.
Pre-Admission Process & Testing
The pre-admission process includes setting up your account, including insurance information; a nursing interview and assessment; and any required testing, such as lab services and EKG. If you are having a procedure that requires anesthesia, other tests may be required. Our staff will contact you to schedule an appointment, or you may call us if that is more convenient. Insurance pre-certification will speed the pre-admission process.
On the day of your pre-admission visit, please come to the main registration area of the hospital where you will complete all your paperwork and be directed to pre-admission testing.
For more information about pre-admission and testing, please call (346) 305-5050.
Monday – Friday
8 a.m. – 4:30 p.m.