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Patient Services

Billing FAQs

Does CHI St. Luke's Health offer cash discounts for prompt payment?

No, there are no such discounts available. We will work with each patient to develop a payment plan based on the amount due and the patient’s family income level.

How can I obtain financial assistance to cover my bill?

CHI St. Luke's Health offers financial assistance based on the patient’s family income level. Please contact us at 713-400-5750 or toll-free at 1-888-400-5750 for more information.

How long will it take to get things settled with the insurance company?

Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier. However, there may be cases in which settlement takes longer.

I received a notice that my insurance company has paid on my bill -- but I can't understand how they calculated their payment amount. Do you know?

If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you need to check with your insurance company.

What billing or insurance information will I receive from CHI St. Luke's Health?

After your insurance has paid, we'll provide you with a monthly statement of your account. Please contact our office at the phone number provided on the statement to request an itemized bill should you need further detail of the services provided.

Why am I getting bills from physicians?

Each physician who provides professional services will send you a separate bill from his or her office. These physicians will include:

  • your own physician

  • other physicians who conducted tests and procedures

  • consulting physicians chosen by your primary physician

These physicians may include specialists in anesthesiology, cardiology, emergency medicine, nuclear medicine, pathology, radiology, or urodynamics. You will be responsible for paying these bills as well as your CHI St. Luke's Health bill. If you have questions about these bills, please call the physician's office listed on the billing statement.

Will CHI St. Luke's Health accept monthly payments on the portion I owe?

Yes, monthly payments are acceptable, but they must be based on an approved payment plan. We will be glad to discuss the arrangements with you, so that the plan is mutually satisfactory for all involved.

Will CHI St. Luke's Health send my hospital bill to my insurance company(ies), or will I have to do it?

We will gladly file your bill with any insurance companies that you have authorized and provided in a timely manner as most insurance plans have a limited time in which charges can be submitted. Please ensure that you give us complete and accurate information for the insurance company, including addresses, policy numbers, etc. Also, when you pre-register, be sure to sign an authorization form that permits us to file your bill with these companies.